Telephone & Collaboration Services

IP PBX Hosting

A hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

While less costly than standard on-site PBX systems, hosted PBX solutions have valuable features.

  • On-Hold Music
  • Call Waiting
  • Call Routing
  • Call Transfers
  • Auto Attendants
  • Extension Dialing

Call Centre Design & Setup

Provide your team with the software, technology and dashboards to be able to service customers quickly, and confidently. If a team member is confident that he/she has all the tools needed to perform the job at hand, they’ll be more comfortable and effective, at providing a resolution, and even exceeding the customer’s expectations.

Video & Audio Conferencing

Telepresence will allow geographically dispersed participants to connect in a live meeting environment without the time and costs associated with travel. Participants can see facial expressions and other non-verbal cues as if they were in the same room.

Allow us to lower your costs, whilst increasing productivity.

Call Monitoring Solutions

Gain greater insight into customer service and call center performance by reviewing and analyzing customer calls.

While some call centers still monitor calls with onsite personnel, call recording software provides a much better solution.